Privacy Policy

Introduction

Melbourne West Laundry Services Pty Ltd (“MWLS”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information of our customers, suppliers, website visitors, and business partners.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).

Information We Collect

We may collect the following information:

Business Information

• Business name
• Trading name
• ABN
• Property name
• Service address
• Billing address

Contact Information

• Contact person name
• Phone number
• Mobile number
• Email address
• Position or role

Service Information

• Collection schedules
• Delivery schedules
• Linen requirements
• Laundry volumes
• Service requests
• Customer preferences

Website Information

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website pages visited
• Time spent on website
• Referral websites
• Geographic location information

How We Collect Information

We collect information when:

• You submit an enquiry through our website
• You request a quotation
• You contact us by phone or email
• You become a customer
• You complete customer registration forms
• You subscribe to updates
• You use our website

Cookies

Our website uses cookies and similar technologies to improve website performance and user experience.

Cookies help us:

• Understand website traffic
• Improve website functionality
• Remember user preferences
• Improve customer experience

You may disable cookies through your browser settings; however, some website functions may not operate correctly.

How We Use Your Information

We may use your information to:

• Provide laundry services
• Process service requests
• Schedule collections and deliveries
• Prepare quotations
• Create customer accounts
• Process invoices and payments
• Provide customer support
• Improve our services
• Improve our website
• Respond to enquiries
• Meet legal obligations

Marketing Communications

With your consent, we may send:

• Service updates
• Promotional offers
• New service announcements
• Business updates

You may unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in emails.

Online Forms and Contact Requests

When you submit an enquiry through our website, we may collect:

• Name
• Business name
• Email address
• Phone number
• Service location
• Details of your enquiry

This information is used solely to respond to your request and provide our services.

Live Chat Services

If our website offers live chat functionality, we may collect:

• Name
• Contact information
• Chat transcripts
• Service enquiries

Information collected through live chat is used to provide customer support and improve our services.

Who We Share Information With

We do not sell or rent personal information.

We may disclose information to:

• Employees
• Contractors
• Delivery drivers
• IT service providers
• Accountants
• Legal advisers
• Government agencies where required by law

All service providers are required to keep information secure and confidential.

Data Security

MWLS takes reasonable steps to protect information from:

• Unauthorised access
• Disclosure
• Misuse
• Loss
• Alteration

Security measures include:

• Secure cloud systems
• Password-protected databases
• Access controls
• Secure email systems
• Staff confidentiality obligations

While we take reasonable precautions, no online transmission can be guaranteed completely secure.

Retention of Information

We retain information only for as long as necessary to:

• Provide services
• Manage customer accounts
• Meet legal requirements
• Resolve disputes
• Enforce agreements

Records may be retained for periods required by taxation, accounting, and regulatory obligations.

Access and Correction

You may request access to your personal information at any time.

If information is inaccurate, incomplete, or outdated, we will take reasonable steps to correct it.

Requests can be made by contacting:

• Email: info@mwls.au
• Phone: 0455 552 535

Third-Party Websites

Our website may contain links to third-party websites.

MWLS is not responsible for the privacy practices of external websites.

We encourage users to review third-party privacy policies before providing personal information.

Children’s Privacy

Our services are intended for businesses and commercial customers.

We do not knowingly collect information from children under 16 years of age.

Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on www.mwls.au.